Here at the Churchmouse at Barbon we are dedicated to providing you with a quality service. The following information is designed to guide you through the ordering process.

Making a Purchace
Making a purchase could not be easier. Just browse through our Products, and click on any items that you wish to buy – this will place them into your shopping basket. After you have finished your selection, click on the Checkout link and you will be asked for billing and delivery address details.

Weights
All weights and prices are approximate because each order is cut to your specification upon receipt of order, therefore it is not possible to cost the pack until your order is cut and weighed. All products are stated in Kilograms.

Payment
We accept Credit Card, Debit Card payments via our payments provider PayPal.
Cards currently accepted include MasterCard, Maestro, Visa and PayPal.

You can book and reserve your wedding cake with a £25 deposit by selecting Bank Transfer on checkout. The remaining balance will be due 2 weeks prior to the wedding date.

Order Notes
Please note that all transactions will be carried out in GB Pounds Sterling. Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers.

We will not be held responsible for pricing errors due to software mal-functions, or human error. This website operates on an ‘invitation to treat’ basis and not as an ‘offer for sale’ as a result, Churchmouse Cheeses Ltd, reserves the right to decline orders for bulk or high-value purchases. These Terms & Conditions are subject to English law. We will try to solve any disagreements quickly and efficiently.

Delivery
We send all of our cakes out with FedEx on a guaranteed next day delivery basis. So, if your wedding is on a Saturday, we send the cheese out Thursday afternoon to be delivered to the venue on the Friday. They will need to refrigerate it overnight setting it up on the Saturday. With the best will in the world, and as much as we’d like to, we cannot travel round the whole country setting cakes up so you do need to ensure that the venue or someone within your wedding party will be happy to assemble the cake on the day. It’s really easy, we send out full written instructions and tons of photographs to help! If you are unsure about any aspect of our delivery system, please give us a call on 015242 76224 and we will do our best to help!

Islands and Highlands. Please note we may need to charge extra for delivery on certain heavy items. Please enquire before purchasing.

Credit Card Security
At this stage, you will be passed on to a Secure Order Processing page, your details will be encrypted by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details.

Privacy Policy
Please see our Privacy Policy here.

Returns Policy & Guarantee
We guarantee your satisfaction. All of our products come with a no fuss guarantee.

In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at any time within 7 days of receiving your goods. The cancellation period ends on the expiry of the period of 7 working days beginning with the day after the day on which you received the goods. If you wish to cancel an order under these terms, first contact us and then return your products unopened within 7 days of receiving your parcel.

As with other online retailers, we may charge a small restocking fee (to cover our outward postage and packaging and our restocking) if the product is not defective, or if you have simply ordered the wrong product.

More info about the EU Distance Selling Directive can be found at: http://www.legislation.gov.uk/uksi/2000/2334/contents/made

Contacting us
Please contact us at the details below:

Postal Address:
The Churchmouse at Barbon
New Road
Barbon
Cumbria LA6 2LL

Office:01524 276 224 (8.30am – 5.00pm)
Email: info@churchmousecheeses.com

Unlawful or Prohibited Use
You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm Churchmouse Cheeses Ltd, or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

Web Site Terms of Use
All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change without notice. Churchmouse Cheeses Ltd, owns the copyright in all materials on this site.

Copyright
All contents and information on this site including without limitation text, graphic and images, is the property of Churchmouse Cheeses Ltd or the property of their respective owners and is protected by United Kingdom copyright laws.